AI assistant for IT, software and SaaS.

In IT and SaaS, knowledge grows faster than any doc can capture. It sits in tickets, code repos, runbooks and Slack threads. An AI assistant makes that knowledge searchable and takes over routine in support and onboarding. We build you an assistant that knows your docs and processes, and whose data can stay in Germany or the EU.

Find the right assistant View services

Next step Book your strategy call directly at our booking calendar or email info@ki-assistent.co.

Line drawing of stacked tables and note sheets

Why a company brain for software teams

New developers need weeks to learn where runbooks, architecture decisions and internal standards live.

A company brain makes docs, tickets and decisions searchable and answers with a source, so onboarding goes faster and questions do not interrupt whole teams.

Add custom AI agents that draft support answers from the docs, pre-qualify recurring tickets and prepare release notes or summaries.

That lowers time per ticket, while sensitive technical decisions stay with your people.

Concrete use cases

A support agent answers a product question with a draft that knows the current docs and names the source.
A new developer asks the company brain for the deployment runbook instead of interrupting colleagues.
A product team has release notes prepared from tickets and changelog.
A solutions engineer finds the relevant architecture decision in seconds.
We build these patterns connected to your helpdesk, knowledge base and repos.

How the rollout works

We start with a clear use case, often support answers or developer onboarding, review your sources, build a first assistant, connect it to your systems and onboard your team.
A visible first step, not a big project.
Details on How we build your AI assistant.

Book a strategy call See the process

Ask an AI about this page

ChatGPT Claude Perplexity

One question.
Every source.

Fig. 07 · Sources in, cited answers out

What your assistant
checks in the background.

✓source.found0.8 s
○access.checkedGDPR
✓answer.cited3 sources
→crm.note200 OK

Connected in
a few lines.

assistant.connect([
  "mail", "kalender",
  "wiki", "crm"
])▍

EU HOSTINGREADY

YOUR ASSISTANT

What did I promise this week?

3 open commitments Offer north by Thu, call back Lena, Q4 report. 2 mails · 1 note

@ASSISTANT · LIVE

Standard chatbot vs. custom assistant

Standard chatbot vs. custom assistant
Criterion	Standard chatbot	Custom AI assistant / company brain
Knowledge base	generic	your docs, tickets and runbooks
Freshness	static	connected to your sources
Data protection	often cloud/US	data in Germany possible
Tasks	answers	support and notes end to end

A generic chatbot does not know your product and gives general, often outdated answers. A custom assistant reaches your current docs, tickets and runbooks and names the source, so support and onboarding become reliable. Sensitive technical decisions stay with you, the assistant delivers the sourced base faster. On request code and customer data can stay in Germany or the EU.

Ready for the next step? Book your strategy call at our booking calendar or reach us at info@ki-assistent.co.

Frequently asked · 03

Frequently asked questions.

Can the assistant use our current docs and tickets?

Yes. We connect it to your knowledge base, helpdesk and, if needed, your repos, so it answers from a current source. We plan the connection so doc changes reach the assistant instead of going stale.

Does the assistant replace our support?

No, it supports. It drafts answers from the docs and pre-qualifies recurring tickets that your team reviews and approves. Complex or sensitive cases stay with your people. That lowers time per ticket without hurting quality.

Do code and customer data stay secure?

We build so your data can stay in Germany or the EU, with access governed per role. With code and customer data that is decisive. GDPR-aware setup is a fixed part of the build, not a later add-on.