AI assistant for e-commerce and online retail.
In online retail, speed wins, and much time goes to repeat inquiries, product copy and hunting for process knowledge. An AI assistant makes your product and process knowledge searchable and takes over routine, without you needing your own AI department. We build you an assistant that knows your catalog and your workflows, and whose data can stay in Germany or the EU.
Next step Book your strategy call directly at our booking calendar or email info@ki-assistent.co.
Why a company brain for online retailers
Support teams answer the same shipping, returns and availability questions over and over.
A company brain pulls together product data, policies and FAQs and answers with a source, so replies are faster and consistent.
Add custom AI agents for product descriptions, categorizing new items and preparing customer replies.
That lowers handling time per ticket, and your team focuses on the cases that really need people, without hiring more staff.
Concrete use cases
- A support agent answers a returns question with a draft that knows your own policy.
- A content team drafts product copy from attributes and bullet points in your tone.
- A category manager asks the company brain for the last supplier briefing instead of digging through folders.
- A marketing team prepares newsletter blocks from bestsellers.
- We build these patterns connected to your shop, helpdesk and inventory system.
How the rollout works
- We start with a quick-value use case, often support replies or product copy, review your sources, build a first assistant, connect it to your systems and onboard your team.
- A visible first step, not a big project.
- Details on How we build your AI assistant.
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Standard chatbot vs. custom assistant
| Criterion | Standard chatbot | Custom AI assistant / company brain |
|---|---|---|
| Knowledge base | generic | your catalog and your policies |
| Answers | platitudes | with a source from your data |
| Data protection | often cloud/US | data in Germany possible |
| Tasks | answers | copy and support end to end |
A generic chatbot does not know your inventory and guesses on shipping, availability and returns. A custom assistant draws answers from your catalog, policies and FAQs and names the source. That cuts wrong information and support rework. Product copy comes out in your tone, not as random text you rewrite entirely.
Ready for the next step? Book your strategy call at our booking calendar or reach us at info@ki-assistent.co.
Strategy call
Book a strategy call.
Book your strategy call via the calendar: Book a strategy call. Alternatively, reach us by email at info@ki-assistent.co.
Pick a slot, the call is booked
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